Contact information
CONTACT INFORMATION
Last updated: October 10, 2026
We are happy to help with any question about an order, a product, a return or a warranty claim. Please use the details below to reach us.
HOW TO CONTACT US
Email: cellpartpro@cellpartpro.com WhatsApp/Phone: 17322449978 Website: https://cellpartpro.com
Mailing address: [中国广东省深圳市福田区深南中路2079号龙胜通讯市场]
CUSTOMER SERVICE HOURS
Monday to Friday, [10：00-19：00] China Standard Time (UTC+8), excluding public holidays.
We aim to reply to every enquiry within 1-2 business days. Enquiries received over a weekend or public holiday are answered on the next business day.
BEFORE YOU WRITE TO US
To help us resolve your enquiry quickly, please include:
- Your order number (it looks like #1234... and appears in your confirmation email);
- The email address used to place the order;
- For damaged, defective or incorrect items: clear photographs of the item, its packaging and the shipping label.
RETURNS AND WARRANTY CLAIMS
To start a return or a warranty claim, email us at cellpartpro@cellpartpro.com.
Please do NOT send anything back before you receive a Return Merchandise Authorization (RMA) number and return instructions from us. Items returned without an RMA number may be refused. Full details are set out in our Refund and Return Policy.
ORDER AND SHIPPING ENQUIRIES
Our products are dispatched from our fulfilment facilities in China. Delivery estimates, tracking information and information about import duties are set out in our Shipping Policy. Please allow the estimated transit time to pass before contacting us about a delayed parcel.
OTHER POLICIES
- Refund and Return Policy
- Shipping Policy
- Terms of Service
- Privacy Policy
- Legal Notice
These are available from the footer of every page of this website.