Refund policy
REFUND AND RETURN POLICY
Last updated: October 10, 2026
CellPartPro ("we", "us", "our") sells replacement parts and accessories for mobile devices. Because our products are precision components that can be damaged by handling and installation, please read this policy carefully before placing an order.
If you have any questions about this policy, contact us at cellpartpro@cellpartpro.com.
1. 30-DAY RETURN WINDOW
You may request a return within 30 days of the delivery date confirmed by the carrier's tracking information. Requests received after this window cannot be accepted.
The 90-day limited warranty described in Section 8 is separate from, and additional to, this 30-day return window.
2. RETURN ELIGIBILITY
To be eligible for a return, the item must be:
- Unused, uninstalled and in the same condition in which you received it;
- In its original, undamaged packaging, together with all included parts, screws, adhesives, tools, protective films and documentation;
- Accompanied by proof of purchase (your order number or receipt).
3. ITEMS THAT CANNOT BE RETURNED
For safety, hygiene and quality reasons, we cannot accept returns of:
- Any part that has been installed, fitted, adhered, opened, charged or otherwise used;
- Any product showing signs of installation or handling, including bent or creased flex cables, torn or missing adhesive, scratched, cracked or marked glass, removed protective films, or damaged connectors;
- Batteries that have been charged, installed or handled;
- Items damaged by misuse, incorrect installation, incorrect voltage, liquid contact, heat, or accident;
- Items returned without a Return Merchandise Authorization (RMA) number;
- Clearance or final-sale items that were marked as non-returnable at the time of purchase.
IMPORTANT: Do not remove protective films, apply adhesive, or fit a part until you have confirmed that it is the correct part for your device and that it is free from visible damage. Once a part has been installed or its films or adhesives have been used, it can no longer be returned.
4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your item arrives damaged, is defective on arrival, or is not the item you ordered:
- Contact us within 7 days of delivery at cellpartpro@cellpartpro.com;
- Include your order number, a clear description of the problem, photographs of the item, its packaging and the shipping label, and a short video where the fault is not obvious from a photograph;
- We will review your claim and, where it is accepted, arrange a replacement or a full refund at our discretion;
- Where we accept a claim under this section and require the item to be returned, we will cover reasonable return shipping costs.
Claims made after 7 days from delivery, or claims that cannot be supported by photographic evidence, may be considered under the 90-day warranty in Section 8 instead.
5. HOW TO START A RETURN
Email cellpartpro@cellpartpro.com with your order number and the reason for your return.
Do not send anything back before you receive an RMA number and return instructions from us. Items shipped back without an RMA number may be refused, or may not be eligible for a refund. Please write the RMA number clearly on the outside of the parcel.
6. RETURN SHIPPING COSTS
- If the return is due to our error (wrong item shipped, item damaged or defective on arrival), we will provide return instructions and cover reasonable return shipping costs.
- If the return is for any other reason, including a change of mind or ordering the wrong part for your device, you are responsible for the cost of return shipping, and the item must be returned to the address we provide. We recommend using a tracked service, as we cannot refund items that are lost on their way back to us.
- Original shipping charges are not refundable unless the return is due to our error.
7. REFUNDS
Once we receive your returned item, we will inspect it and notify you of the outcome.
- Approved refunds are issued to the original payment method within 3-5 business days of approval. Your bank or card issuer may take additional time to post the credit.
- Refunds cover the price you paid for the item. Original shipping charges are refunded only where the return is due to our error.
- If a returned item does not meet the conditions in Sections 2 and 3, we may decline the refund or offer a partial refund, and we may return the item to you at your cost.
- Import duties or taxes paid to a customs authority are not collected by us and cannot be refunded by us. You may be able to reclaim them directly from the relevant authority.
8. 90-DAY LIMITED WARRANTY
We warrant that our products will be free from manufacturing defects for 90 days from the delivery date confirmed by the carrier's tracking information.
If a product fails because of a manufacturing defect within that period:
- Contact cellpartpro@cellpartpro.com with your order number, photographs and a description of the fault;
- We will, at our option, replace the product or issue a refund;
- We may require the defective item to be returned to us before a replacement is dispatched. Where the fault is confirmed as a manufacturing defect, we will cover reasonable return shipping costs.
This warranty does NOT cover:
- Physical damage of any kind, including damage caused during installation or removal;
- Damage caused by incorrect installation, incorrect tools, excessive force, or incorrect voltage;
- Liquid contact, heat damage, or damage caused by the device the part was fitted to;
- Normal wear and tear, or cosmetic deterioration;
- Parts that have been repaired, modified or altered by anyone other than us;
- Compatibility problems where the wrong part was ordered for the device.
This limited warranty is in addition to, and does not replace, any rights you may have under applicable consumer law.
9. ORDER CANCELLATION
You may cancel an order free of charge at any time before it is dispatched by contacting us at cellpartpro@cellpartpro.com. Once an order has been dispatched, it is handled under the return terms set out above.
10. CHARGEBACKS AND DISPUTES
If you believe a charge is incorrect, please contact us first — we will work with you in good faith to resolve the issue. We reserve the right to contest chargebacks that we consider unwarranted, and to recover the costs of a chargeback where a claim is found to be invalid.
11. CHANGES TO THIS POLICY
We may update this policy from time to time. The version published on this page at the time of your order is the version that applies to that order.
12. CONTACT
CellPartPro Email: cellpartpro@cellpartpro.com Business address: [中国广东省深圳市福田区深南中路2079号龙胜通讯市场]