Shipping policy
SHIPPING POLICY
Last updated: October 10, 2026
This policy explains how CellPartPro ("we", "us", "our") processes, ships and delivers orders placed on cellpartpro.com.
If you have any questions, contact us at cellpartpro@cellpartpro.com.
1. WHERE WE SHIP FROM
All orders are dispatched from our fulfilment facilities and manufacturing partners in China. Every order therefore crosses an international border and is subject to customs inspection and import charges on entry to the destination country.
2. ORDER PROCESSING TIME
Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). Orders placed after 12:00 (China Standard Time) on a business day, or on a weekend or public holiday, begin processing on the next business day.
Some items are made to order or are held at a different facility; where this affects processing time, it is noted on the product page.
You will receive a dispatch confirmation email with tracking information once your order has left our facility.
3. DELIVERY ESTIMATES
The estimates below are transit times AFTER dispatch, and do not include the processing time in Section 2.
United States 10-20 business days Canada, United Kingdom, Australia, New Zealand 12-25 business days Rest of the world 15-30 business days
Express shipping options, where offered at checkout, typically deliver in 3-7 business days after dispatch.
These are estimates and not guarantees. Delivery can take longer during peak periods (such as November and December), during public holidays including Chinese New Year, when customs authorities hold a shipment for inspection, or when postal networks are disrupted. We are not able to guarantee a delivery date.
4. SHIPPING RATES
Shipping charges are calculated at checkout based on the destination country, the total weight of your order and the shipping method you select. The exact cost is displayed before you complete your purchase. We do not add handling fees beyond the shipping charge shown at checkout.
If your order is split across multiple shipments (Section 9), you will not be charged any additional shipping.
5. TRACKING
Tracking is provided for all orders where the carrier offers it.
Please note that tracking information may take 3-7 business days to appear after dispatch, and may stop updating for extended periods while a parcel is in transit between countries or is awaiting customs clearance. A lack of tracking updates does not mean the parcel is lost.
6. CUSTOMS, DUTIES, TAXES AND IMPORT CHARGES
Import duties, tariffs, customs clearance fees, brokerage fees and any other charges levied by the destination country are the responsibility of the customer. These charges are not included in the product price or in the shipping fee, and are not collected by us.
IMPORTANT NOTICE FOR CUSTOMERS IN THE UNITED STATES:
The United States has suspended duty-free de minimis treatment for shipments from all countries, with effect from 24 February 2026. As a result, shipments entering the United States — including low-value parcels sent through the international postal network — are subject to applicable duties, taxes and import charges REGARDLESS OF VALUE.
These charges are assessed by U.S. Customs and Border Protection and are collected by the carrier, either before delivery or on delivery. The amount depends on the declared value, the product category and the tariff rules in force at the time of entry.
By placing an order for delivery to the United States, you acknowledge that you are responsible for paying any such charges.
If you refuse to pay import charges and the parcel is returned to us or abandoned:
- If the parcel is returned to us in its original, resalable condition, we will refund the product price, less the actual cost of return shipping and any charges we incur.
- If the parcel is abandoned or destroyed by the carrier or customs authority, we are unable to issue a refund for the product.
The same principles apply to other destination countries that levy import duties or taxes, including Canada, the United Kingdom, the European Union, Australia and New Zealand. Where a country operates a low-value import relief scheme, that scheme may reduce or eliminate the charges due; this is determined by the destination country's customs authority and not by us.
7. INCORRECT OR INCOMPLETE ADDRESSES
Please check that your shipping address is complete and accurate before completing your order. We are not responsible for parcels delivered to an address that was entered incorrectly at checkout, or for parcels that cannot be delivered because:
- Nobody was available to receive the parcel or to pay the required import charges;
- The address is incomplete, inaccessible or outside the carrier's delivery area;
- The parcel was refused on delivery.
If a parcel is returned to us as undeliverable, we will contact you. We can arrange reshipment where you pay the additional shipping cost, or refund the product price less the actual cost of the return shipment and any charges we incur.
8. LOST, DELAYED OR DAMAGED PARCELS
- DELAYED: If tracking shows no movement for 30 days, contact us and we will open an investigation with the carrier. Most such parcels are eventually delivered.
- LOST: If the carrier confirms a parcel is lost in transit, we will replace it or refund you in full.
- DAMAGED: If a parcel arrives visibly damaged, photograph the packaging and its contents before disposing of anything, and contact us within 7 days of delivery. Please refer to our Refund and Return Policy for how claims are handled.
Claims must be raised within 60 days of the dispatch date. After this period we may be unable to open a carrier claim on your behalf.
9. SPLIT SHIPMENTS
If your order contains items held at different facilities, or if an item is out of stock at the time of dispatch, we may ship your order in more than one parcel. You will receive tracking information for each parcel. Splitting an order does not increase the shipping charge you paid at checkout.
10. CHANGES TO THIS POLICY
We may update this policy from time to time. The version published on this page at the time of your order applies to that order.
11. CONTACT
CellPartPro Email: cellpartpro@cellpartpro.com Business address: [中国广东省深圳市福田区深南中路2079号龙胜通讯市场]